1. What Is Digital Delivery?
All products sold on iStore36 are 100% digital. This means no physical products are shipped. You receive your access credentials and/or activation codes directly via electronic means.
2. How Delivery Works
2.1 After Payment Confirmation
Once your payment is confirmed, our systems generate or retrieve your access codes. In most cases, this process is automated.
2.2 Receiving Your Codes
Your credentials are sent to you:
- By email: to the email address provided when placing your order.
- In your customer account: under "My Orders" or "My Subscriptions."
Important: Check your spam/junk folder if you do not see the delivery email.
2.3 Delivery Timeframe
- Standard case: a few minutes after payment confirmation.
- Verification case: up to a few hours, allowing time for automated security checks.
- Maximum: 24 hours in exceptional circumstances (high order volume, maintenance).
If you have not received anything after 24 hours, please contact support.
3. How to Use Your Codes
3.1 Activation
Each order includes usage instructions tailored to the relevant service. Generally, you only need to:
- Download the recommended application on your device.
- Log in using the provided credentials.
- Start using the service.
3.2 If You Run Into Trouble
If you experience issues with activation or usage, contact our technical support before concluding that the product is defective. Most issues can be resolved with a quick review of your setup.
4. Important Points
- Keep your credentials safe ? they are your proof of access to the service.
- Do not share your codes ? simultaneous use on too many devices may block access.
- Note your subscription expiration date ? no refund is due after expiration.
- Verify your device compatibility before purchasing ? contact support if unsure.
5. Contact and Assistance
For any questions about delivery or using your codes:
Email: support@istore36.com